As of 1st of July 2021 a cancellation fee of $55 will be charged for missed appointments, or for appointments that have been cancelled or rescheduled with less than 24 hours-notice.
** Please note – Cancellation fees are not subject to any rebate from Medicare, private health fund, DVA and Work-Cover.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call our reception desk as soon as you know you will not be able to make your appointment.
If cancellation or rescheduling is necessary, we require that you call at least 24 hours prior to the appointment time. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment:
A cancellation is considered late when the appointment is cancelled or rescheduled less than 24 hours before the appointed time.
A no-show is when a patient misses an appointment without cancelling or rescheduling. In either case, we will charge the patient a $55 missed/cancellation appointment fee.
The fee will be charged to your provided payment details or to be paid over the phone. A receipt of payment will be sent via email.
Booking and Cancellation Policy
No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well.
Out of respect for our practitioners and our other clients, we ask that you give us at least 24 hours-notice if you need to cancel or reschedule an appointment.
We appreciate your understanding and cooperation in advance.